Managed Support (L1/L2)
Live NDC Operations Support
Go-live is not the finish line. Our NDC specialists run first- and second-line support for your live channel. They watch for issues, triage incidents, and fix problems before your partners notice.
Two lines of support, one team
L1 keeps the channel running day to day. L2 digs into the problems that need NDC expertise to solve.
L1 Support
First response for everything that comes in from your partners, your team, or our monitoring.
- Monitoring of live NDC traffic and error rates
- Ticket intake, logging, and prioritisation
- Known-issue fixes and runbook actions
- Partner and seller queries answered
- Clear escalation to L2 with full context
L2 Support
NDC specialists who diagnose and fix the issues that need a closer look.
- Root-cause analysis of failed or bad messages
- Schema, mapping, and transformation fixes
- Order and servicing flow troubleshooting
- Coordination with your developers and vendors
- Post-incident reports and prevention steps
From alert to resolved, with people on every step
The platform spots the problem. Our specialists confirm it, fix it, and tell you what happened.
Support from people who know NDC
Starts at go-live
Implementation Support covers your migration. Managed Support takes over when you go live, so nothing gets lost in the handover.
NDC specialists, not a generic helpdesk
The people answering your tickets understand offers, orders, and schemas. They don't just forward them on.
Platform and people together
Automated monitoring catches issues early. Our specialists decide what matters and fix it.
Keep your live NDC channel running
Tell us about your setup and your support needs. We'll scope coverage that fits your operation.